Refund & Returns Policy
At Avrora Dazzle Textiles and Fancy Items, we pride ourselves on exceptional craftsmanship, premium textiles, and verified customer trust. If you need to make an exchange or return, our policy guarantees transparency, convenience, and prompt resolution.
14-Day Return Window
Request returns or exchanges within 14 calendar days from delivery.
Original Condition
Unworn, unwashed, unaltered with all brand tags and packaging intact.
PayHere & Bank Reversal
Direct reversals to original payment cards or verified bank transfers.
Showroom or Courier
Return via islandwide courier pickup or in person at Kadawatha.
01. The 14-Day Return Window
You may request an exchange or return within fourteen (14) calendar days from the date your order was delivered by our domestic courier partner.
Returns initiated after the 14-day window cannot be accommodated under our standard policy. We kindly request that you inspect your fabrics, garments, or accessories immediately upon arrival.
02. Return Eligibility Conditions
To qualify for an exchange or refund, returned merchandise must satisfy all of the following requirements:
03. Non-Returnable & Final Sale Items
Due to hygiene standards, custom cutting, and individual fabrication, the following products are strictly non-returnable unless a verified manufacturing defect is confirmed:
Innerwear & Intimates
Undergarments, lingerie, shapewear, and swimwear due to strict health and hygiene standards.
Pierced Jewelry
Earrings, nose studs, and body jewelry once unsealed from their protective packaging.
Custom-Cut Fabrics
Fabrics, unstitched suitings, silks, or laces cut from bolts to individual custom meterage.
Customized & Tailored Wear
Garments hemmed, altered, or tailor-made to specific customer measurements.
Unsealed Fancy Novelties
Opened hair extensions, cosmetic fancy novelties, and delicate decorative accessories.
Clearance & Flash Sale Items
Merchandise explicitly sold under "Final Sale" or clearance promotional campaigns.
04. Damaged, Defective, or Incorrect Deliveries
Every parcel dispatched from our Kadawatha center undergoes strict multi-stage quality checks. However, if your order is damaged in courier transit or an incorrect size/model is received:
- Notify our team within 48 hours of delivery with clear unboxing photos/video.
- Avrora Dazzle will arrange an immediate replacement or full refund without charging you any return courier fees.
05. How to Initiate a Return
Contact Support
Email [email protected] with your Order ID, reason, and photo evidence to obtain a Return Authorization.
Pack Securely
Place the merchandise inside its original packaging with all tags attached and your Order ID clearly written on the outer parcel.
Courier or Showroom
Hand over to our assigned courier or drop off the parcel directly at our Kadawatha retail showroom (No.62/7, Kandy Road, Kadawatha).
06. Refund Timelines & Payment Methods
Following quality inspection at our Kadawatha facility (typically 2-3 business days), approved refunds are disbursed through your original payment method:
| Payment Method | Refund Channel | Processing Timeline |
|---|---|---|
| PayHere (Online Cards / Wallets) | Reversal to original Visa / MasterCard / Account | 5 – 10 Business Days |
| Cash on Delivery / Direct Bank | Electronic Bank Transfer (CEFT / SLIPS) | 3 – 5 Business Days |
| Store Credit / Gift Voucher | Digital Gift Code for Online Catalog | Instant (Within 24 Hours) |
07. Order Cancellations
Before Dispatch: You may cancel an order free of charge by contacting support within 2 hours of placement, or prior to parcel handover to our courier.
After Courier Handover: Dispatched orders cannot be cancelled mid-transit. The package must be accepted upon delivery and then returned in accordance with our return guidelines.
Need Assistance with an Order or Return?
Our Customer Concierge team at Kadawatha is ready to assist you Monday through Saturday, 9:30 AM to 7:30 PM.